Last updated: 07, September, 2026
1. Introduction
EcoGreen Smart Elevators (“EcoGreen,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:
- Visit our website at _______ (complete web address once ready)
- Request information, a consultation, quotation, installation, maintenance or other service;
- Communicate with us by telephone, email, website form, WhatsApp, social media or another channel;
- Subscribe to marketing communications;
- Apply for employment or otherwise interact with us.
This Policy is intended to address applicable requirements under India’s Digital Personal Data Protection Act, 2023 and related rules and other privacy laws that apply to our activities.
2. Who Is Responsible for Your Information?
EcoGreen Smart Elevators is operated by:
Legal proprietor or registered entity: _Mohammed Ameer Hyder, if registered EcoGreen Smart Elevators Ltd (Add the proprietor’s full legal name before registration or the company’s exact registered name after registration)
Business address:
8-2-120/120/1/89, Road No. 10
Banjara Hills, Hyderabad – 500034
Telangana, India
General telephone: +91
General email: _______ (Add the official business email address)
For privacy requests or concerns:
Privacy contact: Kaneez Zehra
Telephone: +91
Privacy email: _______ (Add the dedicated privacy email address)
3. Scope of This Policy
This Policy applies to personal information controlled by EcoGreen through its public website, sales, marketing, customer communications and related business activities.
It does not automatically apply to:
- Third-party websites linked from our website;
- Information independently controlled by property developers, building owners, housing societies, facility managers or other customers;
- Employee information governed by a separate employee notice; (Only if adding Careers page for recruitment purposes)
- Information processed through connected elevators, access-control systems, emergency communications or remote-monitoring platforms where a separate notice or contractual privacy schedule applies.
4. Personal Information We Collect
Depending on your interaction with us, we may collect the following categories.
4.1 Information You Provide
- Name, business name, job title and professional role;
- Telephone number, email address and postal address;
- Information submitted through contact or quotation forms;
- Building name, project location, property type and site requirements;
- Elevator specifications, capacity requirements and installation or modernisation requirements;
- Records of enquiries, consultations and customer-support communications;
- Contract, quotation, invoice and payment-related information;
- Communication and marketing preferences;
- Information submitted when applying for employment;
- Any other information you voluntarily provide.
Please do not submit sensitive or confidential personal information unless it is reasonably necessary and we have requested it.
4.2 Information Collected Automatically
When you use our website, we may automatically collect:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Approximate location derived from an IP address;
- Referring website;
- Pages visited and links selected;
- Date, time and duration of visits;
- Cookie identifiers and similar technical information;
- Website-performance, diagnostic and security information.
4.3 Information Received from Other Sources
We may receive relevant information from:
- Property developers, building owners and facility managers;
- Dealers, contractors, architects, consultants and business partners;
- Website-hosting and technical-service providers;
- Analytics and advertising providers, where permitted;
- Publicly available business directories and professional sources;
- Social-media or communication platforms when you contact us through them;
- Referral sources and other persons who are authorised to provide your information.
If someone provides us with another person’s information, they should have authority or another lawful basis to do so.
5. Why We Use Personal Information
We may use personal information to:
- Respond to questions and requests;
- Prepare quotations, proposals and technical recommendations;
- Arrange consultations, inspections, installation, modernisation or maintenance;
- Communicate about projects, products, services, warranties and support;
- Verify customer, contractor or business-partner details;
- Process contracts, invoices and payments;
- Operate, secure, troubleshoot and improve our website;
- Maintain business, service and customer records;
- Send requested updates and, where permitted, marketing communications;
- Measure the effectiveness of our website and marketing;
- Consider employment applications;
- Prevent fraud, misuse and security incidents;
- Establish, exercise or defend legal claims;
- Comply with accounting, taxation, safety and other legal obligations;
- Complete a merger, restructuring, financing or transfer of the business, subject to appropriate protections.
We will not use personal information for a materially incompatible purpose without providing further notice or obtaining consent where required.
6. Legal Grounds for Processing
Depending on the applicable law and circumstances, we rely on one or more of the following grounds:
- Consent: You have given a specific, informed and affirmative indication of consent.
- Requested services or contract: Processing is necessary to respond to your request, prepare a quotation or perform a contract with you.
- Legal obligation: Processing is necessary to comply with applicable law.
- Legitimate interests: Where permitted, processing is reasonably necessary for our legitimate business interests, such as responding to business enquiries, maintaining security and improving our services, after considering your rights and interests.
- Legal claims and public interests: Processing is necessary to establish or defend legal claims, protect people or property, or meet another legally recognised purpose.
- Certain legitimate uses under Indian law: We may process information for a purpose for which you voluntarily provided it and did not indicate that you withheld consent, or for another use expressly permitted by applicable Indian law.
Where we rely on consent, you may withdraw it at any time as easily as you gave it. Withdrawal will not affect processing that was lawful before withdrawal.
7. Marketing Communications
We may send marketing communications where:
- You requested them;
- You gave consent where consent is required; or
- Applicable law otherwise permits the communication.
You can unsubscribe using the link provided in an email or by contacting us using the details in Section 2.
Withdrawing from marketing will not prevent us from sending necessary communications concerning an active enquiry, quotation, contract, installation, maintenance request, warranty or legal matter.
We do not send promotional text messages or WhatsApp messages without the permission or other legal basis required in the recipient’s jurisdiction.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functions;
- Maintain website security;
- Remember preferences;
- Understand website performance and usage;
- Measure marketing effectiveness;
- Provide advertising where permitted.
Essential cookies may operate because they are necessary for the website. Where required by law, analytics, advertising and other non-essential technologies will be activated only after you provide consent.
You may accept, reject or manage non-essential cookies through our cookie banner or settings tool:
_______ (Add a link to “Cookie Settings” after the cookie-consent system is installed)
Browser controls may also allow you to remove or block cookies. Blocking essential cookies may affect website operation.
A separate Cookie Notice should list the cookies actually used, their providers, purposes and retention periods:
_______ (Add a link to the Cookie Notice after completing a cookie scan)
9. How We Disclose Personal Information
We may disclose personal information only where reasonably necessary to:
- Website-hosting, cloud, security and technical-support providers;
- Customer relationship, communication and document-management providers;
- Analytics or advertising providers, subject to consent where required;
- Payment processors, banks and accounting providers;
- Installation, engineering, inspection and maintenance contractors;
- Dealers, suppliers and project partners involved in fulfilling a request;
- Professional advisers, including lawyers, accountants and insurers;
- Government, judicial, regulatory or law-enforcement authorities where legally required;
- A purchaser, successor or adviser involved in a genuine business reorganisation or transaction.
These recipients may process information on our instructions or, in some circumstances, for their own legally disclosed purposes.
10. Sale and Sharing of Personal Information
EcoGreen does not sell personal information for money. We disclose personal information only to service providers, professional advisers, business partners or authorities where reasonably necessary to operate our business, fulfil a request, comply with law or protect our legal rights.
We do not knowingly sell or share the personal information of anyone under 18.
11. International Transfers
Some service providers may store or process information outside the country where it was collected.
Transfers from India will remain subject to any restrictions notified by the Government of India.
You may contact us for additional information about applicable transfer safeguards.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the relevant purpose, including contractual, safety, accounting, taxation, warranty, dispute-resolution and legal-compliance requirements.
Our anticipated retention approach is:
- General enquiries that do not become customers: up to three years after the last meaningful interaction;
- Quotations and project discussions: up to _______ years (Add the operationally required period);
- Customer contracts, invoices and transaction records: for the period required under applicable taxation, accounting and commercial laws;
- Installation, maintenance, safety and warranty records: for the relevant equipment lifecycle, contractual period or legally required period;
- Marketing records: until consent is withdrawn or the information is no longer required, subject to retaining a minimal suppression record;
- Unsuccessful employment applications: up to _______ months (Add the chosen recruitment-retention period);
- Website security logs: generally up to _______ months (Confirm the hosting provider’s actual log-retention period);
- Cookie information: according to the periods stated in our Cookie Notice.
We may retain information for longer when reasonably necessary for litigation, regulatory investigations, fraud prevention or another legal obligation. At the end of the applicable period, information will be securely deleted or anonymised.
13. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
These measures may include access restrictions, account security controls, secure hosting, software updates, backups, encryption where appropriate and service-provider safeguards.
No electronic transmission or storage system is completely secure. Please do not send highly confidential information through ordinary email, website forms or other unsecured channels.
If a personal-data breach occurs, we will investigate it and provide notifications to affected individuals and authorities when required by applicable law.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Ask whether we process your personal information;
- Obtain access to personal information and related processing information;
- Request correction, completion or updating of inaccurate information;
- Request deletion or erasure;
- Withdraw consent;
- Object to or restrict certain processing;
- Receive certain information in a portable format;
- Opt out of direct marketing;
- Opt out of legally defined sale, sharing or targeted advertising;
- Limit certain uses of sensitive personal information;
- Receive information about qualifying automated decision-making;
- Nominate another person to exercise rights where Indian law permits;
- Raise a grievance or complaint;
- Receive equal service and not be unlawfully discriminated against for exercising privacy rights.
Some rights are subject to legal exceptions. For example, we may retain information needed to complete a contract, comply with law, maintain safety records or establish legal claims.
To exercise a right, contact:
Kaneez Zehra
Telephone: +91
Email: _______ (Add the privacy email address)
Please describe your request and the information involved. We may request information reasonably necessary to verify your identity or authority. We will respond within the period required by applicable law.
15. Grievance Redressal
For questions, privacy requests or grievances concerning personal data, contact:
Grievance and Privacy Contact: Kaneez Zehra
Telephone: +91
Email: _______ (Add the privacy/grievance email address)
We will acknowledge and address grievances within the period required by applicable law.
Where available under applicable Indian law, you may escalate an unresolved complaint to the Data Protection Board of India after first using EcoGreen’s grievance-redressal process.
Information about the Board and its complaint process will be provided when the relevant official mechanism is operational and applicable.
16. Children’s Privacy
Our website, products and services are directed to property developers, building owners, housing societies, facility operators, professionals and other adults. They are not intended for children under 18.
We do not knowingly solicit or collect personal information directly from anyone under 18 through the website.
If you believe that a person under 18 has provided personal information to us, contact us. We will investigate and delete the information where required, unless its retention is legally necessary.
This restriction does not mean that children cannot use elevators installed in buildings. It concerns the direct collection of personal information through EcoGreen’s website and services.
19. Recruitment Information
If you apply for employment, we may use the information you provide to:
- Assess your qualifications and suitability;
- Contact you about the application;
- Conduct permitted checks;
- Maintain recruitment records;
- Meet legal and administrative obligations.
If we begin actively accepting applications, we may publish a separate Applicant Privacy Notice containing more detailed recruitment information.
17. Third-Party Websites
Our website may contain links to websites, social-media platforms or services operated by other organisations. Their privacy practices are governed by their own notices.
EcoGreen is not responsible for the content, security or independent privacy practices of third-party websites. A link does not necessarily mean that we endorse the third party.
18. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, business structure or legal obligations.
We will publish the updated version on this page and revise the “Last updated” date. Where legally required, we will provide additional notice or obtain consent before materially changing how previously collected information is used.
19. Contact Us
For general enquiries:
EcoGreen Smart Elevators
8-2-120/120/1/89, Road No. 10
Banjara Hills, Hyderabad – 500034
Telangana, India
Telephone: +91
Email: _______ (Add the official business email address)
For privacy requests or website-related concerns:
Kaneez Zehra
Telephone: +91
Email: _______ (Add the privacy email address)